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Returns Policy

Your happiness with your order is really important to us so if you are not 100% satisfied with your purchase, please contact us and let us know.

We handle returns and process refunds in accordance with the Australian Consumer Protection legislation.

We accept returns on our products provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If seals appear to be tampered with or broken on receipt of your returned product, we will not be able to honour a refund.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full minus shipping costs.

Do not return your parcel without our prior approval.    

  • All returns must be received within 14 days of purchase.    
  • All items must be unused, with seals in tact and tags attached where applicable. Products' packaging must also be received in tact with no tears or blemishes.    
  • We strongly advise returning your order with tracking as we can't be responsible for items that go missing before they reach us.    
  • We will process all returns within 7 days of receiving them.    
  • Please note we don't refund delivery costs.    
  • Exchanges are possible. We will cover the shipping costs for your replacements.    

Returns Address

Please send returns to:

Returns Eco Helping Hand
PO Box 3061 Darra Qld 4076

 If you have any other queries regarding returns, please email our customer care team at

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